2.1.3 Exploration 2A: Extracting Data at Beef n’ Buns

Consider the situation at Beef n’ Buns that has been discussed in the examples from chapter 1.

1. Complete the following table, then design an observational data collection form for recording the following data. Be sure to describe the units or categories for each:

   Variable Name	Type	Units/Categories	Notes
   Date		MM/DD/YYYY
   ArrivalTime			Time customer
   			arrives in Restaurant
   OrderBegin			Time customer
   			begins placing order
   OrderCompletion			Time customer
   			receives order
   Wait time	Computed		(to be computed
   			from above raw data)
   Venue			Drive in or walk in?
   Type of order		1=small, non-labor intensive
   		2=small, labor-intensive
   		3=medium, non-labor intensive
   		4=medium, labor intensive
   		5=large, non-labor intensive
   		6=large, labor intensive
   Day of week	Computed		(to be computed from date)

2. Design a customer opinion survey questionnaire to extract opinions of customers regarding customer service at Beef n’ Buns. Be sure to complete a table defining your variables, units, and codes.

   Variable Name	Type	Units/Categories	Notes